Shipping FAQ
Frequently Asked Questions About Shipping
How do you package fragile antique items?
Each piece is carefully wrapped in acid-free tissue paper, cushioned with biodegradable packing materials, and secured in custom-fitted boxes. Fragile items like hand-carved sculptures, papier-mâché bowls, and vintage vessels receive additional protective layers and are marked as fragile. We take extra care to ensure your antiques arrive in perfect condition.
Which shipping carriers do you use and is insurance included?
We primarily ship via Royal Mail and DPD for domestic UK orders, with full insurance coverage included on all shipments. For international orders, we use tracked and insured services through Royal Mail International and DHL. High-value items automatically receive additional insurance at no extra cost to you.
Do you ship internationally? What about customs and duties?
Yes, we ship worldwide. International customers are responsible for any customs duties, taxes, or import fees required by their country. We provide full documentation and declare accurate values to ensure smooth customs clearance. Delivery times vary by destination, typically 7-21 business days for international orders.
What are your delivery timeframes?
UK orders typically arrive within 3-5 business days via standard shipping, or 1-2 business days with express service. International shipping times vary by destination: Europe 7-14 days, North America 10-21 days, rest of world 14-28 days. You'll receive tracking information once your order ships.
What is your policy on returns and damage claims?
If your item arrives damaged, please photograph the packaging and damage immediately and contact us within 48 hours. We'll file an insurance claim and arrange a replacement or full refund. For returns on undamaged items, please review our Returns Policy. Given the fragile nature of antiques, we recommend inspecting your delivery upon arrival.
Can I arrange for local collection or special delivery?
For customers in London, we may be able to arrange local delivery or collection by appointment for larger pieces. Please contact us to discuss options and availability.
